Mac Gray Laundry Complaints and Reviews

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Mac Gray Laundry
Main address: 404 Wyman Street 02451 Waltham MA
781 487 7600, ,
  • 12+2 mobile complaints
  • $3.4K claimed losses
  • $243 average
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Karma is a cruel and violent mistress Stewart and upper management will feel her wrath VP of ops will get It worst Add comment

I ordered a commercial Maytag that took over two months to deliver and when it arrived the order was incomplete missing coin slide, coin box, lock , and key. I took another month of waiting until it finally arrived. After less than a year the machine broke, but since I never received a written receipt from MacGray I had no proof of purchase, thus no warranty. I tried on many occasions to contact... Read more

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HORRIBLE customer service.. I waited on hold for 15 mins before i even got a rep. She had such a bad attitude. She made me repeat all.my.info several times. Asking me questions that even pertain tp my complaint.. She continued to ask me for my complex info which was unknown to me.. When i told her i didnt have the corport number and address she became huffy puffy with me.. She asked me which... Read more

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THEY SENT SOMEONE OUT TO FIX THE DRYER AND GIVE ME MY CARD BACK. THEY FIXED THE DRYER BUT DID NOT RETURN MY CARD AND THEN I CALLED BACK AND THEY TOLD ME THEY WOULD SEND ME A CARD WITH MY $ ON IT AND THAT'S BEEN OVER A MONTH AGO. I KEEP CALLING AND THEY KEEP TELLING ME IT'S IN THE MAIL OR THEY WILL SEND ANOTHER CARD. WELL *** I CAN GET MAIL FROM OVERSEAS (WHICH IS AN APO ADDRESS) FASTER THEN I CAN... Read more

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Mac Gray needs to take away this card *** in my apartments complex or fix it where it accepts $1 bills. It`s not right that you have to load $10 on card to wash two loads what if I need that other $4 for something else!!! Add comment

First try calling Mac Gray Maytag....Their answering service is so choppy that you don't know which numeral to push! Seriously Maytag, is this the way for Maytag to act? My reason for writing a review is because today my laundry didn't get dried! I've been left with soggy laundry no place to hang it and I've lost valuable time dealing with Maytag's people. They will send me $4 in the next 8-12... Read more

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My condo association has a 10 yr contract with this company. The LG machines are touted for their cost savings, but washing clothes adequately is an equation of detergent + sufficient water + adequate agitation + wash time. I complained to our former condo manager of how bad the machines were the first week. As poor as the former company we contracted with at least we had machines tht allowed... Read more

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So Stewart G. Macdonald,Jr CEO at Mac-Gray who makes over a million dollars year to run this company said, "“Despite a 1% decline in our revenue, we achieved higher operating margins and increased profitability in the second quarter,” How is that possible? With ZERO SERVICE. 2-3 days turn around my ***. New Contract started Dec 2012. On Jan 21, 2014 raised the washer prices from $1 to $1.25... Read more

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Two weekends in a row and I can't do my laundry because the credit card reader won't work. Calls to customer service do no good. They will not allow you to speak to a supervisor. You just get pushed to voicemail or told by agent they don't send technicians out on weekends. I dwell like saying to their management, uh hello you insufferable corporate fatcats, when do you think all of us worker... Read more

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  • Apr 25, 2013
  • Dry Cleaners and Laundry
  • 38

Throughout the 2 years that I've lived in this complex, the three washing machines and 3 dryers have stopped working - and of course I lost money (probably a total of $10). I've probably called 5 times because I can't do or finish my laundry as sometimes 2 washing machines and/or 2 dryers have been out of service. Customer service is bland, ignorant and lack human understanding... Read more

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