Submit ›
1.6 Based on 15 reviews
Respond to your
customers
  • Customers like
    • Prices 1
  • Customers don't like
    • Very poor customer service 3
    • Bad customer service 2
    • Poor repairs 2
Advanced
search
loading...
More Less

Hello, I live in the laurels 1311 Louisiana Boulevard northeast Albuquerque New Mexico. I would like for you to send somebody out to check the washing machines you charge $2 25 for a wash for 25 minutes and 25 extra for 5 more minutes I mean 10 more minutes on the wash taking it to 35 minutes the machine will take your money but not give you the 35 minute wash so the machines need to be checked... Read more

Was this review helpful? 0 0

Im writing this complaint because, like most of the other poor reviews, im jumping on board w/ them. I called 2 weeks ago, maybe even longer and informed u about 1 of the machines in our laundry room, and explained 2 u that 1 of our machines needed 2 b emptied of the quarters, but it never happened. So now we're down to 1 washer and still 1 dryer. Ive been living here for over 7yrs and during my... Read more

Was this review helpful? 0 0

In the past 5 years, I have lost approx. $25-30 in broken machines and dryers that shut down after 5 min, etc. The first time I called for a $2 reimbursement, they sent a check. The next 2 times, they took my info but I never received anything. Now I don't waste my time. There are 25,000 tenants in the our apartment complex (Stuyvesant Town/PCV in new York city). If the majority of tenants... Read more

Was this review helpful? 0 0

Most kandlords use them. That is convenient. Unfortunately its old fashion. Cannot refill online, or by phone. Time consuming when you do not have time to run around filling ar facilities. Add comment

No matter how many times I have called about a washer that sounds like a jet engine - it still sounds like a jet engine. The machines are front loading washers and they need to be cleaned on a monthly basis... Need to be but are not. After a while your clothes start to smell. Gross! The dryers are no better - the lint traps are cleaned after use but the lint in the lint trap slot is disgusting. I... Read more

Was this review helpful? 0 0

I live at 1622 Fordem Ave, Madison, Wi on the first floor of an apartment building. The washing machine hasn't worked all summer. I have called Mac Gray HUNDREDS of times to report our broken machines. Finally after FOUR MONTHS, they bring us new machines, AND THE CARD READERS ARE BROKEN. I am certain my lease will be up, I will be packed up and moved away long long before Mac Gray takes any... Read more

Was this review helpful? 0 0

Our complex has been unable to wash for over a week now and are expected to haul washing to laundromats. Of the tenants, 3 use canes, 4 do not have transportation available, and 4 have children. We will not have washers until December sometime. Judging by the WEB Site, this appears to be a LARGE company, yet the Managers are being told "they are scrambling" to locate working washing machines. ... Read more

Was this review helpful? 0 0

I've lived in my apartment complex for almost one year, and I've had almost constant issues with the laundry room. Many washers and dryers out of order at one time, or they're broken with no indication of such so you end up wasting money. I've lost over $5 in the past two weeks due to malfunctioning dryers, and I've had to send in at least one work ticket every week for the past month. I... Read more

Was this review helpful? 0 0

Very bad service have to call every time machines coin boxes need empty .also we are lucky come once month .call center number is texas we are in Rhode Island Add comment

This is the second time I called on a weekend because of equipment malfunction and they will not send there repair man out to fix it until, at the earliest, the next business day if we are lucky. Being disabled I can not just pack my clothes in the car and drive to a laundromat and wash clothes like most people can in this situation. I rented this apartment because of it being adjacent to the... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Mac Gray Laundry.
Filing a new complaint about
×