Mac Gray Laundry Complaints and Reviews

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Mac Gray Laundry
Main address: 404 Wyman Street 02451 Waltham MA
781 487 7600, ,
  • 14+3 mobile complaints
  • $3.4K claimed losses
  • $202 average
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Pissedoffatmacgray 5 minutes ago My experience is the same, the card readers don't read. I was given a brand new card, I used it once, the next week my card did not work in any of the washers or dryers. I just put $20 on the card at the apartment office for a total of $23 dollars. When you call the 800 number, you get told that the card is bad. WHAT??? How did she diagnose this problem over the... Read more

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The Mac Gray machines in my building's laundry room are constantly broken. It is common to pay for washers and dryers that don't work. For instance paying $2.50 for a dryer that has no hot air and then having to pay another $2.50 for a working one. Or having clothes come out of the washer dripping wet, meaning it costs about $5.00 to dry them. The last straw was when I dipped my card... Read more

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Phil Em--- how do you sleep at night laying off Mac grays hardest working employees especially ones with sick spouses enjoy your wealth while you can it wont be long before the same fate befalls you, this I am 100% sure of you didn't get to your position by what you know or good looks, but by who you know you are not the sharpest tool In the shed.say hello to karma from me Add comment

Karma is a cruel and violent mistress Stewart and upper management will feel her wrath VP of ops will get It worst Add comment

     

I ordered a commercial Maytag that took over two months to deliver and when it arrived the order was incomplete missing coin slide, coin box, lock , and key. I took another month of waiting until it finally arrived. After less than a year the machine broke, but since I never received a written receipt from MacGray I had no proof of purchase, thus no warranty. I tried on many occasions to contact... Read more

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HORRIBLE customer service.. I waited on hold for 15 mins before i even got a rep. She had such a bad attitude. She made me repeat all.my.info several times. Asking me questions that even pertain tp my complaint.. She continued to ask me for my complex info which was unknown to me.. When i told her i didnt have the corport number and address she became huffy puffy with me.. She asked me which... Read more

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THEY SENT SOMEONE OUT TO FIX THE DRYER AND GIVE ME MY CARD BACK. THEY FIXED THE DRYER BUT DID NOT RETURN MY CARD AND THEN I CALLED BACK AND THEY TOLD ME THEY WOULD SEND ME A CARD WITH MY $ ON IT AND THAT'S BEEN OVER A MONTH AGO. I KEEP CALLING AND THEY KEEP TELLING ME IT'S IN THE MAIL OR THEY WILL SEND ANOTHER CARD. WELL *** I CAN GET MAIL FROM OVERSEAS (WHICH IS AN APO ADDRESS) FASTER THEN I CAN... Read more

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Mac Gray needs to take away this card *** in my apartments complex or fix it where it accepts $1 bills. It`s not right that you have to load $10 on card to wash two loads what if I need that other $4 for something else!!! Add comment

     

First try calling Mac Gray Maytag....Their answering service is so choppy that you don't know which numeral to push! Seriously Maytag, is this the way for Maytag to act? My reason for writing a review is because today my laundry didn't get dried! I've been left with soggy laundry no place to hang it and I've lost valuable time dealing with Maytag's people. They will send me $4 in the next 8-12... Read more

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My condo association has a 10 yr contract with this company. The LG machines are touted for their cost savings, but washing clothes adequately is an equation of detergent + sufficient water + adequate agitation + wash time. I complained to our former condo manager of how bad the machines were the first week. As poor as the former company we contracted with at least we had machines tht allowed... Read more

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